Warranty Process
1Fill out the warranty
request form
Please click on the left button below. You will be redirected to our warranty request form. Fill out the form as detailed as possible. It will help expedite your request while we process it.
2Check the product's
eligibility
Our customer support team will respond to your request and check its eligibility. We may request additional information from you regarding the defective product.
3Send out the
replacement
If everything is checked and the product is eligible for replacement. We will ship out the replacement product without incurring any charges to you as soon as possible.
4Disposal of the
defect product
Once you have received the replacement product. Please follow the instruction of our support staff on the disposal of the defective units.
Warranty Period
*Parts / accessories are not covered by our warranty policy
2 Years
Ergoslider Series
5 Years
KTS Keyboard Tray Series
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