Frequently Asked Questions
Welcome to our FAQ, a growing collection of common questions. If your question isn't on here feel free to send us a message via email.
The Ergoslider Plus is currently available in Canada as well as via resellers in Europe. We’re developing the online store at the moment for purchase via the website.
The official suggested retail price for the Ergolsider Plus by region is as follows:
- Europe: €160 (Euro)
- USA : $180 (USD)
- Canada: $220 (CAD)
Price may differ due to distributor or retailers prices and / or promotions at the time.
We’re preparing the online product trial system at the moment, so currenly this feature is unavailable.
Please contact us via email or the contact form below and we’ll help you to find a retailer or store that stocks our product for you to try*.
*Only available in Europe
We provide replacement roller bar and wrist-pad for free, but this is limited to once per customer. Shipping & handling are not covered and must be paid for.
Please contact us via email on email@example.com for getting your free replacement parts.
It’s easy, just plug the device into your computer or laptop. Weight for the driver configuration to finish, and then start using.
We’ve also put together a quick user guide which you can download here.
You can take the following procedures:
- Check if your Computer Operating System has the correct cursor drivers installed and is updated to the latest version.
- Plug-in the Ergoslider Plus+ via the USB-A port and check for the “installing driver” icon on the bottom-right of your screen (Windows OS). Wait for the driver configuration to finish before operating the computer again.
- If the icon does not appear on your screen, repeat the above procedures after restarting your system.
If it’s still not working, please contact us via firstname.lastname@example.org for replacement as soon as possible. Our customer support will help you with the replacement procedure.
Try to adjust the height of your keyboard to keep the top of the keyboard at the same level of the roller bar.
If your keyboard is too far from the Ergoslider Plus+, ie: there’s extra part between the space key and Ergoslider Plus+. You can try replacing your Ergoslider plus+ on top of the extra part of the keyboard to minimize the gap between keyboard and Ergosldier Plus+.
We are truly sorry that currently Ergoslider Plus+ is not designed to fit all types of keyboards. We will improve this in our next model.
We also recommend you purchase any other keyboard that is height adjustable and minimum edge design. You may check the keyboard from Logitech MK220.
Please use any object you may find, e.g., papers, woods, etc. to put it under the Ergoslider Plus+, at the side towards you to raise the height of Ergoslider Plus+ in about 1 to 1.5 cm.
Future models will have a feature to prevent this happening.
Ergoslider Plus+ was designed for office work related computer usage. We’re designing alternate models suitable for gaming. Stay tuned!
Yes, it’s workable but highly not recommended.
Every roller bar is tested and designed to perfectly fit the laser sensor. Using any other bar-like object to maneuver the cursor will cause you an awkward feeling and poor user experience.
Please contact the retailer where you bought our product from, and show them the receipt. They will help you to replace a new one if the product is still in warranty period.
In any case, you find difficult to contact the retailer; please do not hesitate to contact us with detail descriptions by sending email to email@example.com or using the contact form in the Other Questions section. We will help you to solve the problem promptly.
We suggest you can use 75% clinical alcohol or wet cloth to wipe the surface of Ergoslider Plus+, the roller bar, and wrist pad gently.
However, please be careful and avoid excessive water if using wet cloth as water may damage the electronic parts.
Please send us a message using the form found in the partnership / other questions section; our sales representative will contact you as soon as possible.
We are currently not planning to sell our products under another brand name. We are sorry about that. You can definitely leave us your contact information; we can discuss the detail if we change our mind.
Delivery & Returns
We operate a 30-day hassle free returns policy as long as the product isn’t damaged and the complete set of packaging is included in the return.
We are so sorry about this. Please tell us where you purchased the product.
If you purchased from an online store other than Fersgo Amazon web store, please send an email with the name of the online store. We will track them for you. If you purchased from Amazon.com, please use its order tracking system to track your order.