Frequently Asked Questions

Welcome to our FAQ, a growing collection of common questions. If your question isn't on here feel free to send us a message via email.

Product Related

Where can I buy your products ?

The Ergoslider Plus is currently available in Canada as well as via resellers in Europe. We’re developing the online store at the moment for purchase via the website.

What’s the retail price for the Ergoslider Plus?

The official suggested retail price for the Ergolsider Plus by region is as follows:

  • Europe: €160 (Euro)
  • USA : $180 (USD)
  • Canada: $220 (CAD)

Price may differ due to distributor or retailers prices and / or promotions at the time.

Can I try your product before I buy it?

We’re preparing the online product trial system at the moment, so currenly this feature is unavailable.
Please contact us via email or the contact form below and we’ll help you to find a retailer or store that stocks our product for you to try*.

*Only available in Europe

I lost my roller bar and / or wrist pad, how can I get a replacement?

We provide replacement roller bar and wrist-pad for free, but this is limited to once per customer. Shipping & handling are not covered and must be paid for.

Please contact us via email on info@fersgo.com for getting your free replacement parts.

User Guide

How Do I Start Using the Ergoslider Plus?

It’s easy, just plug the device in your computer or laptop. Weight for the driver confirguration to finish, and then start using.

We’ve also put together a quick user guide which you can download here.

My device seems to not work after I plug it into the USB port.

  • You can take the following procedures:
    Check your computers Operating System has the correct cursor drivers installed and is updated to the latest version.
  • Plug-in the Ergoslider Plus+ via the USB-A port and check for the “installing driver” icon on the bottom-right of your screen (Windows OS). Wait for the driver configuration to finish before operating the computer again.
  • If the icon does not appear on your screen, repeat the above procedures after restarting your system.
  • If it’s still not working, please contact us via customer_support@fersgo.com for replacement as soon as possible. Our customer support will help you with the replacement procedure.

My keyboard Doesn’t Fit Well With The Ergoslider Plus+.

Try to adjust the height of your key board to keep the top of keyboard at the same level of the roller bar.

If your keyboard is too far from the Ergoslider Plus+, ie: there’s extra part between the space key and Ergoslider Plus+. You can try replacing your Ergoslider plus+ on top of the extra part of the keyboard to minimize the gap between keyboard and Ergosldier Plus+.

We are truly sorry that currently Ergoslider Plus+ is not designed to fit all types of keyboards. We will improve this in our next model.

We also recommend you purchasing any other keyboard that is height adjustable and minimum edge design. You may check the keyboard from Logitech MK220.

How do I prevent misclicking my roller bar?

Please use any object you may find, eg: papers, woods, etc. to put it under the Ergoslider Plus+, at the side towards you to raise the height of Ergoslider Plus+ in about 1 to 1.5 cm.

Future models will have a feature to prevent this happening.

I can’t use it to play my CS or any other computer game.

Ergoslider Plus+ was designed for office work related computer usage. We’re designing alternate models suitable for gaming. Stay tuned with.

Can I use a D.I.Y roller bar to operate the device?

Yes, it’s workable but highly not recommended.

Every roller bar is tested and designed to perfectly fit the laser sensor. Using any other bar-like object to maneuver the cursor will cause you bad feeling and poor user experience.

My Product stopped working, what should I do?

Please contact the retailer where you bought our product from, and show them the receipt. They will help you to replace a new one if the product is still in warranty period.

In any case you find difficult to contact the retailer, please do not hesitate to contact us with detail descriptions by sending email to customer_support@fersgo.com or using the contact form in the Other Questions section. We will help you to solve the problem promptly.

How to clean my Ergoslider Plus+?

We suggest you can use 75% clinical alcohol or wet cloth to wipe the surface of Ergoslider Plus+, the roller bar and wrist pad gently.

However, please be careful and avoid excessive water if using wet cloth as water may damage the electronic parts.

Partnerships

I am interested in selling your products in my country.

Please send us a message using the form found in the partnership / other questions section, our sales representative will contact you as soon as possible.

We are a large brand and interested to sell your products in our brand name.

We are currently not planning to sell our products in other brand name. We are sorry about that. You can definitely leave us your contact information, we can discuss the detail if we change our mind.

Delivery & Returns

How do I return a product?

Yes, certainly. We operate a 30 day hassle free returns policy as long as the product isn’t damaged and the complete set of packaging is included in the return. Online only.

I ordered an Ergoslider Plus+ but it hasn’t arrived. Can you help?

We are so sorry about this. Please tell us where you purchased the product.

If you purchased from any online store other than Fersgo’s Amazon web store, please send an email with the name of the online store. We will track them for you. If you purchased from Amazon.com, please use its order tracking system to track your order.

Other Questions

My Questions Isn't Listed.

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